Routine boiler service reveals a gas-tightness concern

What happened on site

The job was originally booked as a simple boiler service. As part of that visit, we carried out tightness testing as standard. A pressure drop was identified during the initial test.

Following the latest IGEM tightness testing procedures, we carried out further testing on the installation pipework only. Unfortunately, this still showed a pressure drop. Because the installation could not be confirmed gas tight, the gas had to be capped for safety.

Why annual checks matter

This is a good example of why annual checks are important. Just because an appliance or installation was fine one year does not mean it will still be fine the next. Hidden issues can develop over time, and routine checks help identify them before they become a bigger safety concern.

The outcome

Safety came first. The gas supply was capped until the defect could be investigated and repaired properly. While this was not the result the customer had hoped for from a routine service visit, identifying the issue was the correct and necessary course of action.